How CONCEVOIR, a brand of Sky Nutraceuticals Sdn. Bhd., collects, uses and protects your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA).
Last updated: 4 November 2026
This Data Protection Notice ("Notice") explains how CONCEVOIR, a brand of Sky Nutraceuticals Sdn. Bhd., handles your personal data, in line with the Personal Data Protection Act ("PDPA").
In this Notice, a "Customer" is anyone who has contacted us about our products or entered into an agreement with us.
"Personal Data" means any information that identifies you directly or indirectly, such as your email address or phone number.
Depending on your interaction with us, examples of Personal Data we may collect include residential address, email address, telephone number, nationality, gender, date of birth, marital status, health/wellness information, and order details.
Other terms used herein shall bear the meanings ascribed to them in the PDPA, where applicable.
We collect your Personal Data only when you give it to us voluntarily or where the law allows it. We use it, for example, to deliver your orders, answer your questions and, with your consent, send you promotions.
We seek your consent before collecting additional Personal Data or using it for purposes not previously notified, except where permitted or mandated by law.
Our purposes for collecting, using, and disclosing Personal Data include:
We may utilize various technologies, such as Cookies, for data collection during your use of our websites or apps. Third parties may also employ Cookies for similar purposes. You can manage Cookie preferences through your browser or device settings.
We may disclose Personal Data:
The purposes outlined may persist even after termination or alteration of your relationship with us.
If you join the CONCEVOIR Circle, we use your phone number to send you Circle messages on WhatsApp. You can leave the Circle at any time, on your own, with no obligation.
Your consent stays in place until you withdraw it. You can withdraw it at any time by emailing us; this may affect our ability to continue providing our goods or services to you.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fifteen (15) to thirty (30) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in the clause above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose Personal Data where such collection, use and disclose without consent is permitted or required under applicable laws.
To see or correct the Personal Data we hold about you, email us.
We will respond promptly, typically within twenty business days. If unable to comply within thirty days, we'll notify you and provide reasons, except where not required by the PDPA.
To safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption, use of privacy filters, and disclosing Personal Data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
We generally rely on Personal Data provided by you (or your authorised representative). In order to ensure that your Personal Data is current, complete and accurate, please update us if there are changes to your Personal Data by informing our company via email at the contact details provided below.
We may retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your Personal Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.
We generally avoid transferring Personal Data outside Malaysia. If necessary, consent will be obtained, and measures taken to maintain data protection standards comparable to the PDPA.
For any question about this Notice, email wecare@concevoir.com.
We may update this Notice from time to time and will show the date of the latest update at the top of this page.
This Notice supplements other relevant notices, contractual clauses, or consent clauses. We may update this Notice without prior notice, with the last update date provided. Your continued use of our services implies acceptance of such changes.
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