Returns and refunds

How do I start a return?

Email wecare@concevoir.com within 7 days of receiving your order, with your order number, email address and the reason for the return. Please contact us before sending anything back; returns sent without a request can't be processed. Keep the product until we reply.

What can I return?

• Incorrect items
• Items that were defective when they arrived (not including damage caused by our courier partners)

Terms and conditions

1. Returns for incorrect or defective items need proof, such as photos or videos, or another form CONCEVOIR accepts.
2. Refunds for incorrect and defective items are processed once we receive the returned items, as long as they are in their original packaging and the sachets and boxes are unopened and unused.
3. Incorrect or defective items can be exchanged for new ones on request.
4. All shipping fees, taxes and tariffs for the return are paid by the customer.
5. Returned items must be packed and arrive in good condition. CONCEVOIR inspects every return on arrival; items received in poor, unpacked or damaged condition can't be refunded.
6. CONCEVOIR is not responsible for parcels lost on their way back to us, and these can't be refunded.
7. We accept returns of CONCEVOIR items only.
8. This policy doesn't apply to items marked as non-exchangeable.
9. Refunds are processed within 14–20 working days of receiving the returned items.
10. All return and refund requests need CONCEVOIR's approval.
11. CONCEVOIR may change these terms or end this policy without notice.